Refund policy

All purchases, digital and physical, are only eligible for refund within 14 days from the date of purchase (found in your Order Confirmation Email). Any transaction fees associated with your order (through Shopify or PayPal) will be kept by the seller and counted as a restocking fee.

SOUND KITS & COURSES

We are happy to issue a refund or store credit if your product is proven to be defective or not as described and for duplicate purchases.

Unfortunately, unless our system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you, we are unable to offer refunds if you change your mind, please read the product description and software requirements carefully.

Further, we do not refund products, if:

  • - You no longer need the purchased product.
  • - You found another product you like better or you’ve changed your mind.
  • - You cannot use the product due to hardware limitations
  • - You cannot use the product due to due to software limitations
  • - You cannot use the product due to insufficient knowledge / know-how
  • - We do not make any guarantees for product use with cracked or illegally downloaded software.
  • - All bundle offers are sold on an ‘as-is’ basis. No refunds will be entertained.

Products purchased on sale or with store credit are ineligible for refunds. A store credit will be (re)issued only when a product is proven to be faulty and can not be reasonably repaired.

MERCH

Our physical items are managed by Printful. Printful doesn't offer returns and exchanges, but refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, contact us first at info@nomadikhbeats.com with photos of the items and we’ll sort it out for you. Don't send the product back to the return address.

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

If your order was not received, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@nomadikhbeats.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

If you wish to request a return, digital or physical, please contact info@nomadikhbeats.com and include your invoice and any relevant information.